Terms of Service

Terms and Conditions of Use Last updated: April 2026 IMPORTANT: These Terms and Conditions constitute a legally binding agreement between you and Medzr. Please read them carefully before using the platform. By registering or using Medzr, you agree to be bound by these terms.

About Medzr — What We Are and Are Not. Medzr (“the Platform”) is an online peer-to-peer marketplace operated in Ireland, designed exclusively for use by registered healthcare professionals and students. MEDZR IS NOT A SELLER. Medzr does not sell, buy, stock, handle or take ownership of any item listed on the Platform at any time. Every item listed on Medzr is listed by an individual seller who is solely responsible for that item. When a purchase is made on Medzr, the legally binding contract of sale is formed directly and exclusively between the buyer and the seller. Medzr is not a party to that contract in any way. Medzr charges a commission on completed transactions as a fee for use of the Platform. This commission does not make Medzr a party to the contract of sale between buyer and seller. Medzr’s role is limited to providing the technology platform that enables buyers and sellers to find each other, communicate, and complete transactions. Medzr facilitates but does not participate in any transaction. Medzr accepts no responsibility for the quality, accuracy, safety, legality, or fitness for purpose of any item listed or sold through the Platform. Any claims arising from a transaction must be directed to the seller, not to Medzr. The Platform is operated in accordance with Irish law and applicable EU regulations, including the EU Digital Services Act.
Eligibility. You must be at least 18 years of age to use Medzr. Medzr is intended for: Registered healthcare professionals (including but not limited to doctors, nurses, physiotherapists, radiographers, pharmacists, dietitians, paramedics, dentists, and occupational therapists). Students enrolled in an accredited healthcare qualification programme. By registering, you confirm that you meet the above criteria. Medzr reserves the right to request proof of professional status and to suspend or terminate accounts where eligibility cannot be confirmed.
User Accounts. You agree to provide accurate, current and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify Medzr immediately at support@medzr.com if you become aware of any unauthorised use of your account. Medzr reserves the right to suspend or terminate accounts at any time for breach of these Terms or conduct harmful to the Platform or its users.
Seller Obligations. Honesty Declaration: By listing an item on Medzr, you declare that: All listing information is accurate, honest and not misleading. You accurately describe the item’s condition, age, and any defects or damage. You are the legal owner of the item or have the right to sell it. The item is not subject to any recall, safety notice or regulatory restriction. The item complies with all applicable laws and regulations. **Prohibited Items:**The following are strictly prohibited from listing on Medzr: Needles, sharps, cannulas and any single-use clinical items. Syringes, drug measuring devices and dosing equipment. Surgical instruments intended for clinical use on patients. Patient monitoring devices including pulse oximeters and ECG leads. Prescription medications, over-the-counter drugs, or controlled substances. Items subject to a recall or safety notice. Counterfeit, stolen or illegally obtained goods. Any item whose sale is prohibited under Irish or EU law. Medzr reserves the right to remove any listing in breach of these restrictions without notice. Marking Items as Delivered: IMPORTANT: Once a sale is confirmed, the seller must dispatch the item promptly and mark it as “delivered” in their Medzr inbox as soon as it has been posted. If a seller fails to take any action within 14 days of a confirmed sale, the transaction will be automatically cancelled by the system and the buyer will receive a full refund. The seller will not be paid. It is entirely in the seller’s interest to mark the item as delivered promptly after posting. Medzr is not responsible for any loss of earnings arising from a seller’s failure to mark an item as delivered within the required timeframe.Postage, Delivery and Customs: Sellers are solely responsible for postage costs, secure packaging, and dispatching items promptly after a confirmed sale. Medzr strongly recommends that sellers restrict shipping to Ireland only during the launch period. Sending within the EU (including Ireland to other EU member states): An Aviation Security Declaration must be attached to all letters, packets or parcels containing goods sent within the EU (excluding Northern Ireland). Sellers must fully and accurately describe the contents of the item and include their name, address and signature. This form is available at An Post. Sending to non-EU countries (including Great Britain / UK): All items posted from Ireland to a country outside the European Union, including Great Britain, must be presented to the customs authorities in the receiving country. An Post may be required to complete a customs declaration on the seller’s behalf through Revenue’s Automated Export System (AES). This is known as Advanced Electronic Data (AED). Sellers can provide the required customs data at their local post office or online via An Post’s Click & Post service. A CN23 customs label must be affixed to all items of any size or value sent to non-EU countries. Sellers must provide the following information for the customs declaration: Sender’s name, address and contact details, Recipient’s name and address, A detailed and accurate description of the item(s), Quantity and number of units, Net weight of the item(s), Value of the item(s), Category of the item(s), Reason for export, postage and shipping cost. Insufficient or inaccurate customs data may result in the item being returned to the sender by the receiving country’s customs authorities. Medzr accepts no responsibility for items returned, delayed or refused due to incomplete customs declarations. An Post may share customs data with Irish Revenue where appropriate, including for consignments above €1,000 or subject to prohibitions and restrictions. Sellers must ensure that items sent internationally are not on An Post’s list of prohibited items for air travel. This list is available at anpost.com. Buyer responsibility for international orders: Buyers are responsible for any import duties, VAT or handling charges levied by the receiving country’s customs authorities. These charges are entirely outside Medzr’s control and are not included in the listed price or shipping cost. Medzr accepts no responsibility for such charges.
Buyer Obligations: Buyers are responsible for reading all listing information carefully before purchasing, including item condition, delivery method and any stated restrictions. By completing a purchase, the buyer enters into a direct contract with the seller. Medzr is not a party to this contract. Marking Items as Received: IMPORTANT. When your item arrives, mark the transaction as “received” in your Medzr inbox. This releases payment to the seller. If a buyer does not mark the transaction as received within 14 days of the seller marking it as delivered, the system will automatically mark it as received and release payment to the seller. Once a transaction is automatically completed, raising a dispute is no longer possible. If there is any problem with an item — it has not arrived, is not as described, or is damaged — the buyer must raise a dispute within 14 days of the seller marking it as delivered. Do not click I have received my order. Buyers are responsible for any import duties, taxes or customs charges applicable in their country of receipt.
Transactions, Payments and Commission All payments are processed securely through Stripe. By transacting on Medzr, you agree to Stripe’s terms of service. The buyer’s payment card is charged immediately upon checkout. Funds are held securely until the transaction is marked as received. Medzr charges a commission of 12% of the subtotal price on each completed transaction, subject to a minimum commission of €1.00. This commission is deducted from the seller's earnings before payout. The commission is inclusive of all platform costs, including VAT, Sharetribe platform fees, and Stripe payment processing fees. No additional fees or deductions will be applied to the seller's payout beyond this commission. The seller will receive the remaining balance after commission has been deducted. Seller payouts are triggered when a transaction is marked as received, either by the buyer, automatically after 14 days, or by Medzr in a dispute resolution. Payouts may take 7–10 business days to reach the seller’s bank account. Browsing and posting is free. However please see pricing below; we try to keep these low as possible to ensure sustainability and running of the platform. Pricing for Sellers: Medzr charges a commission of 12% of the subtotal price on each completed transaction, (no comission charged on shipping) subject to a minimum commission of €1.00. The minimum €1 only kicks in when 12% of the sale price would be less than €1, i.e. on subtotal transactions under €8.33. This commission is deducted from the seller's earnings before payout. The commission is inclusive of all platform costs to use and Stripe payment processing fees. No additional fees or deductions will be applied to the seller's payout beyond this commission. The seller will receive the remaining balance after commission has been deducted. Pricing For Buyers: A Service & Protection Fee of €1 is added to each order at checkout. This fee helps us provide: secure payment processing, fraud prevention measures customer support, ongoing platform maintenance and improvements. In the event of a cancellation or refund, payment is returned to the buyer in full.
Automatic Transaction Timelines — Summary The following automatic actions apply to all transactions:Seller takes no action (i.e does not click I have shipped this order) within 14 days of confirmed purchase — transaction auto-cancels, buyer refunded in full. Buyer does not mark received within 14 days of seller marking delivered, transaction auto-completes, seller paid out. Dispute raised but no action taken within 60 days, transaction auto-cancels, buyer refunded in full. Both buyers and sellers are responsible for acting promptly and within these timeframes.
Disputes, Cancellations and Refunds. Buyers may raise a dispute after a transaction has been marked as delivered and before it is marked as received. Medzr may cancel a disputed transaction and issue a full refund to the buyer including Medzr’s commission. Disputed transactions are automatically cancelled 60 days after the dispute is raised if no other action is taken. Medzr’s role in disputes is limited to facilitating resolution through the platform tools available. Medzr does not act as an arbitrator. Medzr is not responsible for items lost in transit. Sellers are strongly advised to use tracked postage and retain proof of postage.
Job Advertisement Services In addition to its peer-to-peer marketplace, Medzr offers a paid job advertisement service that allows recruiting organisations to publish vacancy listings on the Platform. This service is separate from the peer-to-peer marketplace and is governed by the additional terms set out in this section. 9.1 Who Can Advertise Job advertisements may be placed by healthcare organisations, recruitment agencies, or any other entity seeking to recruit healthcare professionals. By purchasing a job advertisement, the advertiser confirms that the vacancy is genuine, lawful, and relevant to the healthcare professional audience of Medzr. 9.2 Advertiser Obligations By submitting a job advertisement, the advertiser agrees that all information contained in the advertisement is accurate, honest, and not misleading. The vacancy exists and is open for applications at the time of publication. The advertisement complies with all applicable Irish and EU employment law, including equality legislation. The advertisement does not contain discriminatory content on any ground including gender, age, disability, race, religion, or sexual orientation. The advertiser holds all necessary permissions to recruit for the role advertised. Contact details and application instructions provided are accurate and monitored. Medzr reserves the right to reject, edit, or remove any job advertisement that does not comply with these obligations or that Medzr considers unsuitable for the Platform, without refund. 9.3 Enquiries and Pricing Job advertisement pricing is available on request. To enquire about listing a vacancy on Medzr, please contact us at support@medzr.com. A member of the team will respond within 2 working days with pricing and availability information. 9.4 Publication Job advertisements will be reviewed by Medzr and published within 24 hours of payment being confirmed, subject to the advertisement meeting the requirements set out in section 7.2. Medzr will notify the advertiser by email when their advertisement is live. The advertisement duration begins from the date of publication, not the date of payment. 9.5 Refunds and Cancellations Job advertisement fees are non-refundable once the advertisement has been published, except where Medzr has failed to publish the advertisement within 5 working days of payment being confirmed. Where Medzr removes an advertisement for breach of these Terms, no refund will be issued. Where an advertiser wishes to cancel an advertisement before publication, a full refund will be issued provided the request is made within 24 hours of payment and before publication has taken place. 9.6 No Guarantee of Outcome Medzr does not guarantee that any job advertisement will result in applications, interviews, or successful recruitment. The Platform provides advertising space only. Medzr accepts no responsibility for the suitability of any applicant who responds to an advertisement. 9.7 Applicant Data Advertisers are solely responsible for handling any personal data received from applicants in response to their advertisement, in compliance with GDPR and applicable Irish data protection law. Medzr is not a party to any communication between advertisers and applicants. 9.8 Medzr's Role in Job Advertisements Medzr acts as an advertising platform only in relation to job advertisements. Medzr is not an employment agency, recruiter, or party to any employment relationship arising from a job advertisement placed on the Platform. Any contract of employment or engagement formed as a result of a job advertisement is solely between the advertiser and the applicant.
Intellectual Property. The Medzr name, logo, branding and all Platform content are the intellectual property of Medzr and may not be used without prior written consent. By posting content on Medzr, you grant Medzr a non-exclusive, royalty-free licence to use, display and reproduce that content for the purposes of operating the Platform.
Privacy and Data. Medzr collects and processes personal data in accordance with its Privacy Policy. By using the Platform, you consent to such processing.Medzr complies with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.
Changes to These Terms. Medzr reserves the right to update these Terms at any time. Users will be notified of material changes by email or via the Platform. Continued use constitutes acceptance of the updated Terms.
Governing Law. These Terms are governed by the laws of Ireland. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts. Complaints should be directed to support@medzr.com. We aim to respond within 5 working days.
Contact: Medzr Support. Email: support@medzr.com